1. Order Processing Time

– All orders are processed within 24-48 hours. Orders are not shipped or delivered on weekends or holidays.

– If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

– Shipping charges for your order will be calculated and displayed at checkout, so head to your cart now and find out!

– Free Shipping: Orders above Rs 499/- qualify for free standard shipping.

  *Delivery delays can occasionally occur.*

3. International Shipping Policy

– For shipping outside of India, please contact us on Whatsapp for more information and assistance.

4. Shipment Confirmation & Order Tracking

– You will receive a Shipment Confirmation update once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

– To track the status of your order, you can click drop us your order no on whatsapp

5. Customs, Duties, and Taxes

– The Product Lab is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

1. No Returns Policy

At The Product Lab, we are committed to providing the highest quality products and services. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges.

2. Exceptions

We do not offer returns or exchanges for any products unless they arrive damaged or defective. If you receive a damaged or defective item, please contact us within 48 hours of receiving your order to arrange a replacement or refund.

3. Reporting Damaged or Defective Items

If you received a damaged or defective item, please follow these steps:

  1. Contact our customer service team at [] within 48 hours of receiving your order.

  2. Provide your order number, a description of the damage or defect, and include photos of the damaged products.

  3. Our team will review your request and, if approved, will arrange for a replacement at the earliest.


4. Final Sale Items 

– All items purchased during a sale or promotion are final sale and cannot be returned or exchanged.


5. Contact Us

– For any questions or concerns about our returns policy, please contact us at:

  – Whatsapp: [your-phone-number]

– Instagram: [IG handle]


Privacy Policy

1. Introduction

– At The Product Lab, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.


2. Information We Collect

– We may collect personal information that you provide to us directly, such as your name, email address, phone number, billing and shipping address, and payment information.

– We may also collect information automatically as you navigate through our site, such as your IP address, browser type, and browsing behavior based on your browser settings.


3. How We Use Your Information

– To process and fulfill your orders, including sending you emails to confirm your order status and shipment.

– To communicate with you, respond to your inquiries, and provide customer support.

– To improve our website, products, and services.

– To send you promotional materials and other communications if you have opted in to receive them.


4. Sharing Your Information

– We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

– We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.


5. Data Security

– We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

– However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.


6. Cookies

– We use cookies to enhance your experience, gather general visitor information, and track visits to our website. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you disable cookies, some features will be disabled.


7. Third-Party Links

– Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.


8. Copyright and Intellectual Property

– All artwork and creative content available on our website are the intellectual property of the respective artists. The copyright of the artists’ work is reserved with the artist. Unauthorized use or duplication of any artwork without explicit permission from the artist is strictly prohibited.

– By purchasing artwork from our website, you acknowledge that you are granted a limited license to use the artwork for personal purposes only, and you do not acquire any ownership rights.


9. Changes to Our Privacy Policy

– We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

What kind of awesome stuff do you sell?
At The Product Lab, we concoct super cool, artist-designed merchandise like keychains, lapel pins, magnets, stickers, and more! Each item is a unique piece of art, crafted with love by our talented artists.
How do I place an order?
It’s easy-peasy! Browse our lab, add your favorite creations to your cart, and hit that checkout button. Follow the prompts to fill in your details, and voilà – your order is on its way!
Do you offer free shipping?
You bet! If your order is over Rs 499, you get free standard shipping. For orders below Rs 499, standard shipping rates apply.
How long will it take to get my goodies?
We typically process orders within 24-48 hours. After that, it depends on your chosen shipping method:
– Standard Shipping: 3-7 business days
– Expedited Shipping: 2-3 business days
Can I track my order?
Absolutely! Once your order ships, you’ll get a Whatsapp update with a tracking number. You can use it to follow your package’s journey from our lab to your doorstep.
Do you ship internationally?
Currently, we ship within India. However, if you’re outside India and absolutely need our amazing concoctions, drop us a line on WhatsApp, and we’ll see what we can brew up!
What’s your return policy?
We’re all about making you happy, but due to the nature of our products, we don’t accept returns or exchanges. If your item arrives damaged or defective, contact us within 48 hours, and we’ll whip up a solution.
How can I contact you?
Got questions, concerns, or just want to say hi? Reach out to us at:
– Whatsapp: 9945057312
Can I request custom designs?
Absolutely! Whether you have a unique idea in mind or want to showcase your designs, we’re all ears! Get in touch with us on whatsapp to discuss custom creations or check out our “Sell Your Art” page [here] for more details on joining our vibrant community of artists!
Do you collaborate with artists?
Yes, we do! We’re always on the lookout for talented artists to collaborate with. If you’re an artist and interested in working with us, head to our “Sell Your Art” page to know more!
How can I stay updated on new releases and promotions?
Join our newsletter and follow us on social media! We regularly update our followers with new releases, special offers, and behind-the-scenes peeks from The Product Lab.
Can I buy your products in bulk for events or gifts?
Totally! Whether it’s for a party, corporate event, or just because, we offer bulk purchasing options. Contact us On whatsapp for more details.
Are your products eco-friendly?
We’re committed to being kind to Mother Earth. We strive to use eco-friendly materials and packaging whenever possible. Moreover, all our products are made on demand, which means we only create what you order. This way, we reduce wastage of raw materials and minimize our carbon footprint. Check the product descriptions for specific details.
What's the story behind your brand?
At The Product Lab, we’re passionate about art and believe in supporting artists by showcasing their work through unique merchandise. Our mission is to bring a little bit of joy and creativity into your everyday life, one experiment at a time.